Case Study: IT Infrastructure and Operations Overhaul

Challenges Faced

Challenge 1: Rapid growth made systems that performed a few years ago ineffective, unable to scale, and obsolete.

Challenge 2: Poor IT Operations Management had caused the business to not trust IT.

Challenge 3: Poor IT infrastructure, frequent outages and no credible DRBC.

Solution Provided

The process began with our experts at ne Digital spending a week onsite performing a rapid assessment. We spoke to the IT Director and all business functional leaders. It quickly emerged that the IT Director had overpromised on a number of fronts but had not delivered to the business. Functions were working around IT to get their goals accomplished. There was a lack of mutual trust and no unified plan to solve real problems. The IT infrastructure was poorly managed. For instance, the ERP software had multiple versions, was more than a decade outdated, and required major upgrades. We were asked to assist the IT Director with IT Operations and accountability. One of the first things we did was to develop a list of IT priorities based on business needs. This list was socialized with the executive team and was accordingly approved. We then proceeded to execute the plan. A new CIO was hired at the end of four months and a number of initiatives were completed. Although some projects were still in progress, the trust in the IT function was restored.