Case Study: IT Integration of Businesses

Challenges Faced

Challenge 1: Four organizations marching towards different infrastructure goals, with process and technology pitfalls of mergers and integration.

Challenge 2: Defensive internal IT teams, individualistic protection of tribal knowledge for job security and teams not sharing information within the enterprise.

Challenge 3: Poor IT management and communication regarding upgrades of ERP and CRM systems.

Solution Provided

The process began with our experts at ne Digital learning about the various systems available in each company. There were two dominant platforms to evaluate. ClockSpring had been a visionary in embracing the cloud for most of its systems. NRI had a very robust ERP system but it was an on-premise system. We worked with the management to agree to move the NRI robust on-premise system to the cloud that would further provide easy scalability. This was then implemented at ClockSpring with great success. With the MIS business not having systems due to it being a carve-out, it was a logical decision to migrate that business data into the now global ERP. The AVT transition to this platform was next, allowing the entire company to have a single source of truth, one database and one set of processes to execute. Similar integrations were accomplished with the cloud-based CRM platform, email, and phone systems.